Guest Information
GUEST INFORMATION
We are delighted you are here, and look forward to helping you create an unforgettable & unique experience in the Paso Robles Wine Country! Following you will find helpful information regarding Hotel Cheval, details specific to your guest room, and additional information regarding Paso Robles. Please do not hesitate to contact Hotel Cheval Guest Services if there is anything that we can do to make your stay more enjoyable.
PLEASE NOTE: HOTEL CHEVAL IS 100% NON-SMOKING
This includes but is not limited to: Cigarettes, Cigars, Marijuana & Vaping, and pertains to all areas of the hotel; Guest Rooms, Private & Public Patios, the Main Courtyard and the Pony Club.
HOURS
Guest Services
Daily 7:00am to 10:30pm
Please be sure to lock the door behind you!
Lobby Hours
Daily 7:00am to 11:00pm - After 11:00pm, your guest room key will open the door from the main parking garage to the Courtyard.
Please be sure to lock the door behind you!
Breakfast
Is served in the Pony Club from 8:00am to 10:00am
Coffee & Tea
Is available in the Pony Club from 7:00am to 1:00pm
Housekeeping Service
Takes place daily from 8:00am to 2:00pm
Pony Club Bar & Lounge
Wednesday thru Sunday 4:00pm to 9:00pm / Monday & Tuesday 4:00pm to 9:00pm (Closed to the Public)
S'mores Butler
Fireside every evening from 7:00pm to 9:30pm
Courtyard Quiet Time
10:00pm to 8:00am
Night Security
On-site from 10:30pm to 7:00am
FACTS
Check-Out Time
Is 11:00am. Please contact Guest Services if you would like assistance with your luggage.
In-Room Coffee & Tea
Are complimentary and can be found on your tray stand or desk.
Bottled Water
Complimentary water is located by the coffee maker and is replenished daily.
Valuables
Guest Services would be happy to secure any valuables in the Hotel Cheval Safe.
Hairdryer
An Ionic Hairdryer is located on the shelf below the sink.
Refrigerator
Please contact Guest Services if you would like to have a mini-fridge placed in your room.
Ironing Board
Please contact Guest Services if you would prefer to have a full-sized ironing board placed in your room.
PARKING & EV CHARGING
Covered Parking
Is available along the North Side (Right Side Alley) and the Back Side (West Side Alley) of the hotel.
There are also two uncovered parking spots at the Back Corner (South West corner) of the hotel.
Uncovered Parking
Is available in the Hotel Cheval Parking Lot on the other side of Pine Street.
There are also two uncovered parking spots at the Back Corner (South West corner) of the hotel.
Goodwill Parking Lot
Goodwill does NOT allow any hotel parking in their lot and please be advised that they do tow!
Please ensure that you have the necessary adapter for your model of EV.
EV Charging
Hotel Cheval has Three (3) VersiCharge Universal Electric Vehicle Charging Stations* (Level 2 | 240 volt) on property.
Please ensure that you have the necessary adapter for your model of EV.
WIFI
WIFI Network
Hotel Cheval Guest
WIFI Password
firetail
Complimentary WIFI
Hotel Cheval's Hi-Speed WIFI is complimentary. Should you prefer to connect to the internet using the Hotel Cheval Ethernet, all guest rooms, the Library and Lobby are equipped with Ethernet Ports.
TOILETRIES
If You Forgot...
While we don't have everything, we do our best to have the basics covered.
Please let Guest Services know if you need:
Toothbrush, Toothpaste, Razor, Shaving Cream, Deodorant, Comb, Ear Plugs or Feminine Products
PHONE
Guest Room Phones
Are equipped with two USB ports for charging your devices.
Bluetooth Speaker
Bluetooth connectivity allows for device pairing and turns the phone into a bluetooth speaker.
Calling Room-to-Room
Please call Guest Services to be connected to another guest room.
WINE SHIPPING
How To Ship Your Wine
The laws regarding Wine Shipping have changed, and it is now illegal for UPS and/or FedEx to ship consumer wine purchases. Only Wineries with a valid shipping permit may ship wines through UPS and/or FedEx. The best option is to have the winery ship your wine. Wineries also receive reduced rates, so it is the most cost effective option. The second option is to check your properly packaged wine along with your luggage, but please note that every airline has different rates and maximum case allowances. Hotel Cheval Guest Services can help you with where to purchase airline approved wine shippers.
IN AN EMERGENCY
so they can properly direct any Emergency Services Personnel to your location.
In Case of Emergency
Please call 911 if you require an ambulance, but please also alert Guest Services and/or Night Security
so they can properly direct any Emergency Services Personnel to your location.
Urgent Care
The closest Urgent Care facility is Carbon Health, 500 First Street, Paso Robles, (805) 226-4222
Hospital
The closest Hospital is Twin Cities Hospital, 1100 Las Tables Road, Templeton, (805) 434-3500
Eye Doctor
Optometric Care Associates is located at 1112 Vine Street, Paso Robles, (805) 238-1001
Local Pharmacies - CVS
187 Niblick Road, Paso Robles, (805) 238-2815
Local Pharmacies - Rite Aid
2424 Spring Street, Paso Robles, (805) 239-3208
Local Pharmacies - Savon-Albertson's
189 Niblick Road, Paso Robles, (805) 237-1803